| Tool Name | Zendesk |
| URL | https://www.zendesk.com |
| Value proposition | Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. |
Do you use this tool in organisation? We want to hear from you! Please rate how much this tool is leveraged to support the processes in your organisation. You do not need to identify the organisation.
Please remember. It is not about the “potential capability” of the tool. You have to rate the actual usage within your organisation
Rating Guidelines:
- 1 or 2: only a subset of processes are supported by the tool
- 3: The tool supports our needs. But we start observing some limitations.
- 4: The tool supports our current and future needs.
- 5: The tool supports our current and future needs. Integrates well with the eco-systems of other tools.
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