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Tool NameCherwell 
Value PropositionCherwell® Service Management is a powerful ITSM service desk solution that enables  to automate and optimize ITIL processes and embrace continual service improvement. PinkVERIFY™ certified for eleven ITIL processes out of the box, Cherwell helps you deploy quickly and reduce time to value by aligning with industry best practices. 

Cherwell® Service Platform allows to automate workflows, integrate systems, and improve employee productivity for departments inside and outside the traditional boundaries of IT.  Solutions for HR, Security, PPM, and Facilities, combined with codeless configuration, provides a simple and cost-effective way to make work flow across the enterprise. 

Do you use this tool in organisation?  We want to hear from you!  Please rate how much this tool is leveraged to support the processes in your organisation. You do not need to identify the organisation.  

Please remember. It is not about the “potential capability” of the tool. You have to rate the actual usage within your organisation

Rating Guidelines:

  • 1 or 2: only a subset of processes are supported by the tool
  • 3:  The tool supports our needs. But we start observing some limitations.
  • 4: The tool supports our current and future needs.
  • 5: The tool supports our current and future needs. Integrates well with the eco-systems of other tools.
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