VeriSM
VeriSM is a Service Management approach, specifically tailored to support organizations to help them succeed in the world of digital services. The characteristics of VeriSM are:
- VeriSM is not limited to IT. The scope of Verism is to include the wider enterprise functions who are interested in implementing digital services
- VeriSM introduces the concept of “service management principles”. The Service Management principles are relevant to applicable product/services within an enterprise. Some of the Service Management principles may include security, quality, cost and risk.
- VeriSM introduces the concept of “Management Mesh” which allows the enterprise to leverage from the multiple process frameworks and technologies.
Context Diagram
Summary Ratings
VeriSM is a new approach introduced in 2017. The rating will be revisited based on the industry feedback. Please refer the Rating Criteria.
| Longevity |  (1 / 5) |
| Industry Adoption | (1 / 5) |
| Tool Support | (1 / 5) |
| Training Support |  (3 / 5) |
| Assessment Support* |  (2 / 5) |
Life Cycle Phases/Domains
Governance
Service Management Principles
Define
Produce
Provide
Respond
Technology Tools
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Skills
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Training
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