Parent Process Reference Framework: ITIL
The purpose of the Service Transition stage is to ensure that new, modified or retired services meet the expectations of the business. The expectations/requirements are documented in the deliverables from Service Strategy and Service Design activities.
The objectives of the Service Transition are to:
- Plan and manage service changes and Releases effectively and efficiently
- Manage risks arising due to changes to services
- Manage the expectations of the stakeholders relating to new changes and releases
- Manage the creation of knowledge to manage the services effectively by the operations
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