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Service Transition (ITIL)

Parent Process Reference Framework:  ITIL

The purpose of the Service Transition stage is to ensure that new, modified or retired services meet the expectations of the business. The expectations/requirements are documented in the deliverables from Service Strategy and Service Design activities. 

The objectives of the Service Transition are to: 

  • Plan and manage service changes and Releases effectively and efficiently 
  • Manage risks arising due to changes to services 
  • Manage the expectations of the stakeholders relating to new changes and releases 
  • Manage the creation of knowledge to manage the services effectively by the operations 

Process

Transition Planning and Support

Change Management

Service Asset and Configuration Management

Release and Deployment Management

Service Validation and Testing

Change Evaluation

Knowledge Management

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