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Service Strategy (ITIL)

Parent Process Reference Framework:  ITIL

Strategy is a plan that enables an organisation to move from the current state to a desired future state.  IT Services strategy needs to be aligned with the business strategy. In the case of a service provider, there should be alignment with client strategy as well as the strategic direction of their own organisation. 

Process

Strategy Management for IT Services

Service Portfolio Management

Financial Management for IT Services

Demand Management

Business Relationship Management

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