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Service Portfolio Management (ITIL v3)

Parent Process Reference Framework:  ITIL

Parent Life Cycle: Service Strategy

Service Portfolio Management 

The service portfolio is the management of complete set of services. The service portfolio includes three categories of service: 

  • Service pipeline (proposed or in development) 
  • Service catalogue (list of active offerings) 
  • Retired services 

Service Portfolio Management will typically include Stage Gates to manage the life cycle. The new services will be included in the Portfolio after the assessment against strategic priorities and business outcomes. 

Skills

Portfolio Management

Tools

Project Portfolio Management (PPM) is category of tools that support Portfolio Management. These tools can be used to manage Service Portfolio.

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