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Service Continuity Management (ITIL 4)

Parent Process Reference Framework: ITIL 4

Service Value Stream Activities

There are NO highly impacted Service Value System(SVS) Activities for Service Continuity Management.

The medium impacted activities are:

  • Plan
  • Obtain/build
  • Design and Transition
  • Deliver and support 


The purpose of the service continuity management practice is to ensure that the availability and performance of a service are maintained at sufficient levels in case of a disaster. The practice provides a framework for building organizational resilience with the capability of producing an effective response that safeguards the interests of key stakeholders and the organization’s reputation, brand, and value-creating activities.

Service continuity management supports an overall business continuity management (BCM) and planning capability by ensuring that IT and services can be resumed within required and agreed business timescales following a disaster or crisis. It is triggered when a service disruption or organizational risk occurs on a scale that is greater than the organization’s ability to handle it with normal response and recovery practices such as incident and major incident management. An organizational event of this magnitude is typically referred to as a disaster.

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