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Service Asset and Configuration Management

Parent Process Reference Framework:  ITIL

Life Cycle:  Service Transition

Service Asset and Configuration Management

The purpose of Service Asset and Configuration Management (SACM) is to ensure that the assets required to deliver services are properly controlled. The information about assets is accurate, reliable and available when it is needed. The information includes details about how the assets have been configured and the relationship between assets. 

The objectives of SACM are to ensure that: 

  • Assets managed by IT are identified and maintained 
  • Configuration Items (CI) that constitute services are identified and managed.  
  • Necessary attributes of Configuration Items like version, relationship with other CIs are maintained 
  • Assets and CI information are auditable 
  • The integrity of CIs are maintained using a Configuration Management System (CMS) 
  • Ensure that the Change Management process is effective ensure the CMS information is complete, accurate and available 

Skills

In SFIA 7, SACM skill is covered under Configuration Management

https://www.sfia-online.org/en/framework/sfia-7/skills/service-management/service-transition/configuration-management

Training

ITIL Foundations cover the basics of Transition Planning.

There is focussed training available to cover the Service Transition life cycle

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