"> Relationships Management – APO08 (COBIT2019) – Process-Symphony – ITSM Knowledge Orchestrators

Search Knowledge

Relationships Management – APO08 (COBIT2019)

Managed Relationships

Manage relationships with business stakeholders in a formalized and transparent way that ensures mutual trust and a combined focus on achieving the strategic goals within the constraints of budgets and risk tolerance. Base relationships on open and transparent communication, a common language, and the willingness to take ownership and accountability for key decisions on both sides. Business and IT must work together to create successful enterprise outcomes in support of the enterprise objectives.


Enable the right knowledge, skills and behaviours to create improved outcomes, increased confidence, mutual trust and effective use of resources that stimulate a productive relationship with business stakeholders.

Management Practices

APO08.01 Understand business expectations.

Understand current business issues, objectives and expectations for I&T. Ensure that requirements are understood, managed and communicated, and their status agreed and approved.

APO08.02 Align I&T strategy with business expectations and identify opportunities for IT to enhance the business.

Align I&T strategies with current business objectives and expectations to enable IT to be a value-add partner for the business and a governance component for enhanced enterprise performance.

APO08.03 Manage the business relationship.

Manage the relationship between the IT service organization and its business partners. Ensure that relationship roles and responsibilities are defined and assigned, and communication is facilitated.

APO08.04 Coordinate and communicate.

Work with all relevant stakeholders and coordinate the end-to-end delivery of I&T services and solutions provided to the business.

APO08.05 Provide input to the continual improvement of services.

Continually improve and evolve I&T-enabled services and service delivery to the enterprise to align with changing enterprise objectives and technology


In SFIA, the skill is known as “Relationship Management” and covers maintaining relationship with any stakeholder function.  

Relationship Management


Business Relationship Management Institute (BRM Institute) is a membership based body and official certification organization dedicated to building and maintaining Business Relationship Management (BRM) professional standards. BRM Institute offer training and certification at basic and advanced levels. 

Business Relationship Management: Your Ideal Knowledge Path to Success



Microsoft CRM 

Sugar CRM

{{ reviewsOverall }} / 5 Users (0 votes)
What people say... Login to rate
Order by:

Be the first to leave a review.

/ 5
{{{review.rating_comment | nl2br}}}

Show more
{{ pageNumber+1 }}