Parent Process Reference Framework: ITIL 4 Service Value Stream Activities Highly impacted Service Value System(SVS) Activities: Plan Engage Design and Transition Improve  Description The purpose of the relationship management practice is to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels. It includes the identification, analysis, monitoring, and continual improvement of relationships with and between stakeholders.  The relationship management practice ensures that:  stakeholders’ needs and drivers are understood, … Continue reading Relationship Management (ITIL 4)