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Organizational Change Management – BAI05 (COBIT2019)

Parent Framework: COBIT 2019

Domain: Build, Acquire and Implement

Managed Organisational Change

Maximize the likelihood of successfully implementing sustainable enterprisewide organizational change quickly and with reduced risk. Cover the

complete life cycle of the change and all affected stakeholders in the business and IT.


Prepare and commit stakeholders for business change and reduce the risk of failure.

Management Practices

BAI05.01 Establish the desire to change.

Understand the scope and impact of the desired change. Assess stakeholder readiness and willingness to change. Identify actions that will motivate stakeholder acceptance and participation to make the change work successfully.

BAI05.02 Form an effective implementation team.

Establish an effective implementation team by assembling appropriate members, creating trust, and establishing common goals and effectiveness measures.

BAI05.03 Communicate desired vision.

Communicate the desired vision for the change in the language of those affected by it. The communication should be made by senior management and include the rationale for, and benefits of, the change; the impacts of not making the change; and the vision, the road map and the involvement required of the various stakeholders.

BAI05.04 Empower role players and identify short-term wins.

Empower those with implementation roles by assigning accountability. Provide training and align organizational structures and HR processes. Identify and communicate short-term wins that are important from a change-enablement perspective.

BAI05.05 Enable operation and use.

Plan and implement all technical, operational and usage aspects so all those who are involved in the future state environment can exercise their responsibility.

BAI05.06 Embed new approaches.

Embed new approaches by tracking implemented changes, assessing the effectiveness of the operation and use plan, and sustaining ongoing awareness through regular communication. Take corrective measures as appropriate (which may include enforcing compliance).

BAI05.07 Sustain changes.

Sustain changes through effective training of new staff, ongoing communication campaigns, continued commitment of top management, monitoring of adoption and sharing of lessons learned across the enterprise.


Change implementation planning and management CIPM

The definition and management of the process for deploying and integrating new digital capabilities into the business in a way that is sensitive to and fully compatible with business operations.


Organisation design and implementation ORDI

The planning, design and implementation of an integrated organisation structure and culture including the workplace environment, locations, role profiles, performance measurements, competencies and skills. The facilitation of changes needed to adapt to changes in technologies, society, new operating models and business processes. The identification of key attributes of the required culture and how these can be implemented and reinforced to bring about improved organisational performance.


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