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Knowledge Management – BAI08 (COBIT2019)

Parent Framework: COBIT 2019

Domain: Build, Acquire and Implement

Managed Knowledge

Maintain the availability of relevant, current, validated and reliable knowledge and management information to support all process activities and to facilitate decision making related to the governance and management of enterprise I&T. Plan for the identification, gathering, organizing,maintaining, use and retirement of knowledge.


Provide the knowledge and information required to support all staff in the governance and management of enterprise I&T and allow for informed decision making.

Management practices

BAI08.01 Identify and classify sources of information for governance and management of I&T.

Identify, validate and classify diverse sources of internal and external information required to enable governance and management of I&T, including strategy documents, incident reports and configuration information that progresses from development to operations before going live.

BAI08.02 Organize and contextualize information into knowledge.

Organize information based on classification criteria. Identify and create meaningful relationships among information elements and enable use of information. Identify owners, and leverage and implement enterprise defined information levels of access to management information and knowledge resources.

BAI08.03 Use and share knowledge.

Propagate available knowledge resources to relevant stakeholders and communicate how these resources can be used to address different needs (e.g., problem solving, learning, strategic planning and decision making).

BAI08.04 Evaluate and update or retire information.

Measure the use and evaluate the currency and relevance of information. Update information or retire obsolete information.



Knowledge management KNOW

The systematic management of vital knowledge to create value for the organisation by capturing, sharing, developing and exploiting the collective knowledge of the organisation to improve performance, support decision making and mitigate risks. The development of a supportive and collaborative knowledge sharing culture to drive the successful adoption of technology solutions for knowledge management. Providing access to informal, tacit knowledge as well as formal, documented, explicit knowledge by facilitating internal and external collaboration and communications.


Certification and Training

Knowledge-Centered Service (KCS®) is a best practice methodology that provides a detailed description of knowledge management principles and practices for service organisations to work more effectively. The KCS methodology is developed and maintained by the Consortium for Service Innovation, a non-profit alliance of service organizations. 

The KCS Academy is the certifying body for KCS and the source for KCS resources. The KCS Academy offers KCS certification for people (KCS Fundamentals, KCS Practices and KCS Trainer) and KCS Verified and Aligned designations for tools and services.

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