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Change Management

Parent Process Reference Framework:  ITIL

Life Cycle:  Service Transition

Change Management

The purpose of change management is process is to control the life cycle of all changes, enabling beneficial changes to be made with minimum disruption to IT Services. 

The objectives of change management are to: 

  • Respond to the customer’s changing business needs in an efficient manner 
  • Manage the risk of introducing a changed service to a live environment effectively 
  • Ensure are changes are classified and evaluated according to their risk profile 

Related Framework/process – tips for integration

DevOps is related to Change Management. In many large enterprises, ITIL and DevOps need to coexist. One way of achieve this process integration is to treat DevOps as a standard change.

In a standard change the risks of introducing a new change in the live environment is well understood. As a result, the change need not be presented at the normal approval process. 

Another related process to consider to implement DevOps is Release Management. The DevOps related processes can be described as a Release Model.

The Release Model will clearly describe the development, testing, deployment and monitoring activities. The objective is to demonstrate that the risk is understood and managed without going through the approval boards for each release.

Skills

In SFIA 7, Transition Planning and Support skill is covered under  Change Management

https://www.sfia-online.org/en/framework/sfia-7/skills/service-management/service-transition/change-management

Training

ITIL Foundations cover the basics of Transition Planning.

There is focussed training available to cover the Service Transition life cycle

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