Parent Framework: COBIT 2019
Domain: Build, Acquire and Implement
Managed IT Changes
Manage all changes in a controlled manner, including standard changes and emergency maintenance relating to business processes, applications
and infrastructure. This includes change standards and procedures, impact assessment, prioritization and authorization, emergency changes,
tracking, reporting, closure, and documentation.
Enable fast and reliable delivery of change to the business. Mitigate the risk of negatively impacting the stability or integrity of the changed environment.
BAI06.01 Evaluate, prioritize and authorize change requests.
Evaluate all requests for change to determine the impact on business processes and I&T services, and to assess whether change will adversely affect the operational environment and introduce unacceptable risk.
Ensure that changes are logged, prioritized, categorized, assessed, authorized, planned and scheduled.
BAI06.02 Manage emergency changes.
Carefully manage emergency changes to minimize further incidents. Ensure the emergency change is controlled and takes place securely. Verify that emergency changes are appropriately assessed and authorized after the change.
BAI06.03 Track and report change status.
Maintain a tracking and reporting system to document rejected changes and communicate the status of approved, in-process and complete changes. Make certain that approved changes are implemented as planned.
BAI06.04 Close and document the changes.
Whenever changes are implemented, update the solution, user documentation and procedures affected by the change.
Change management – CHMG
The management of change to the service infrastructure including service assets, configuration items and associated documentation. Change management uses requests for change (RFC) for standard or emergency changes, and changes due to incidents or problems to provide effective control and reduction of risk to the availability, performance, security and compliance of the business services impacted by the change.
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