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Business Relationship Management

Parent Process Reference Framework: ITIL

Parent Life Cycle: Service Strategy

Business Relationship Management

Business Relationship Management is the process that enables Business Relationship Managers to provide links between the service provider and customers at the strategic and tactical levels. The objective is to understand the business requirements of the customer and able to provide services that meet these needs. 

Many activities of BRM can overlap with other processes 

Activity Primary process Related process 
Develop Business Requirement Document (BRD) BRM Service Portfolio Management 
Develop Business Case BRM Service Portfolio Management 
Confirm Functional Requirements Design Coordination BRM 
Confirm Service Availability Requirements Service Level Management BRM, Availability Management 
Establish Patterns of business activity Demand Management BRM 
Report Service Performance  Service Level Management BRM 

Skills 

In SFIA, the skill is known as “Relationship Management” and covers maintaining relationship with any stakeholder function.  

Relationship Management

Training 

Business Relationship Management Institute (BRM Institute) is a membership based body and official certification organization dedicated to building and maintaining Business Relationship Management (BRM) professional standards. BRM Institute offer training and certification at basic and advanced levels. 

Business Relationship Management: Knowledge Path to Success

Tools 

Salesforce

Microsoft CRM 

Sugar CRM

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