Parent Process Reference Framework: ITIL
Parent Life Cycle: Service Strategy
Business Relationship Management
Business Relationship Management is the process that enables Business Relationship Managers to provide links between the service provider and customers at the strategic and tactical levels. The objective is to understand the business requirements of the customer and able to provide services that meet these needs.
Many activities of BRM can overlap with other processes
| Activity | Primary process | Related process |
| Develop Business Requirement Document (BRD) | BRM | Service Portfolio Management |
| Develop Business Case | BRM | Service Portfolio Management |
| Confirm Functional Requirements | Design Coordination | BRM |
| Confirm Service Availability Requirements | Service Level Management | BRM, Availability Management |
| Establish Patterns of business activity | Demand Management | BRM |
| Report Service Performance | Service Level Management | BRM |
Skills
In SFIA, the skill is known as “Relationship Management” and covers maintaining relationship with any stakeholder function.
Training
Business Relationship Management Institute (BRM Institute) is a membership based body and official certification organization dedicated to building and maintaining Business Relationship Management (BRM) professional standards. BRM Institute offer training and certification at basic and advanced levels.
Business Relationship Management: Your Ideal Knowledge Path to Success
Tools
Microsoft CRM
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