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Architecture Management(ITIL 4)

Parent Process Reference Framework: ITIL 4

Service Value Stream Activities

Highly impacted Service Value System(SVS) Activities:

  • Plan
  • Design and Transition
  • Improve 


The purpose of the architecture management practice is to provide an understanding of all the different elements that make up an organization and how those elements interrelate, enabling the organization to effectively achieve its current and future objectives. It provides the principles, standards, and tools that enable an organization to manage complex change in a structured and Agile way. 

  • Plan The architecture management practice is responsible for developing and maintaining a reference architecture that describes the current and target architectures for the business, information, data, application, technology, and environment perspectives. This is used as a basis for all the plan value chain activity. 
  • Improve Many opportunities for improvement are identified through review of the business, service, information, technical, and environment architectures. 
  • Engage The architecture management practice facilitates the ability to understand the organization’s readiness to address new or under-served markets and a wider variety of products and services, and more quickly respond to changing circumstances. The architecture management practice is responsible for assessing the organization’s capabilities in terms of how they align with all the detailed activities required to co-create value for the organization and its customers. 
  • Design and transition Once a new or changed product or service is approved to be developed, the architecture, design, and build teams will continually evaluate whether the product/service meets the investment objectives. The architecture management practice is responsible for the service architecture, which describes the structure (how the service components fit together) and the dynamics (activities, flow of resources, and interactions) of the service. A service model can be used as a template or blueprint for multiple services and is essential to the design and transition activity. 
  • Obtain/build The reference architectures (business, service, information, technical, and environmental) facilitate identification of what products, services, or service components need to be obtained or built. 
  • Deliver and support The reference architectures are used continually as part of the operation, restoration, and maintenance of products and services. 
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