Parent Process Reference Framework (PRF): COBIT
|01||Manage programmes and projects.|
|02||Manage requirements definition.|
|03||Manage solutions identification and build.|
|04||Manage availability and capacity.|
|05||Manage organisational change enablement.|
|07||Manage change acceptance and transitioning.|
Manage Programmes and projects
Manage all programmes and projects from the investment portfolio in alignment with enterprise strategy and in a co-ordinated way. Initiate, plan, control, and execute programmes and projects, and close with a post-implementation review.
Realise business benefits and reduce the risk of unexpected delays, costs and value erosion by improving communications to and involvement of business and end users, ensuring the value and quality of project deliverables and maximising their contribution to the investment and services portfolio.
Manage requirements definition
Identify solutions and analyse requirements before acquisition or creation to ensure that they are in line with enterprise strategic requirements covering business processes, applications, information/data, infrastructure and services. Co-ordinate with affected stakeholders the review of feasible options including relative costs and benefits, risk analysis, and approval of requirements and proposed solutions.
Create feasible optimal solutions that meet enterprise needs while minimising risk.
Manage solutions identification and build
Establish and maintain identified solutions in line with enterprise requirements covering design, development, procurement/sourcing and partnering with suppliers/vendors. Manage configuration, test preparation, testing, requirements management and maintenance of business processes, applications, information/data, infrastructure and services.
Establish timely and cost-effective solutions capable of supporting enterprise strategic and operational objectives.
Manage availability and capacity
Balance current and future needs for availability, performance and capacity with cost-effective service provision. Include assessment of current capabilities, forecasting of future needs based on business requirements, analysis of business impacts, and assessment of risk to plan and implement actions to meet the identified requirements.
Maintain service availability, efficient management of resources, and optimisation of system performance through prediction of future performance and capacity requirements.
Manage Organisational Change Management
Maximise the likelihood of successfully implementing sustainable enterprise wide organisational change quickly and with reduced risk, covering the complete life cycle of the change and all affected stakeholders in the business and IT.
Prepare and commit stakeholders for business change and reduce the risk of failure.
Manage all changes in a controlled manner, including standard changes and emergency maintenance relating to business processes, applications and infrastructure. This includes change standards and procedures, impact assessment, prioritisation and authorisation, emergency changes, tracking, reporting, closure and documentation.
Enable fast and reliable delivery of change to the business and mitigation of the risk of negatively impacting the stability or integrity of the changed environment.
Manage Change acceptance and transitioning
Formally accept and make operational new solutions, including implementation planning, system and data conversion, acceptance testing, communication, release preparation, promotion to production of new or changed business processes and IT services, early production support, and a post-implementation review.
Implement solutions safely and in line with the agreed-on expectations and outcomes.
Maintain the availability of relevant, current, validated and reliable knowledge to support all process activities and to facilitate decision making. Plan for the identification, gathering, organising, maintaining, use and retirement of knowledge.
Provide the knowledge required to support all staff in their work activities and for informed decision making and enhanced productivity.
Manage IT assets through their life cycle to make sure that their use delivers value at optimal cost, they remain operational (fit for purpose), they are accounted for and physically protected, and those assets that are critical to support service capability are reliable and available. Manage software licences to ensure that the optimal number are acquired, retained and deployed in relation to required business usage, and the software installed is in compliance with licence agreements.
Account for all IT assets and optimise the value provided by these assets.
Define and maintain descriptions and relationships between key resources and capabilities required to deliver IT-enabled services, including collecting configuration information, establishing baselines, verifying and auditing configuration information, and updating the configuration repository.
Provide sufficient information about service assets to enable the service to be effectively managed, assess the impact of changes and deal with service incidents.
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