Parent Process Reference Framework (PRF): COBIT
|02||Managed Requirements Definition|
|03||Managed Solutions Identification and Build|
|04||Managed Availability and Capacity|
|05||Managed Organisational Change|
|06||Managed IT Changes|
|07||Managed Change Acceptance and Transitioning|
BAI01: Managed Programs
Manage all programs from the investment portfolio in alignment with enterprise strategy and in a coordinated way, based on a standard program management approach. Initiate, plan, control, and execute programs, and monitor expected value from the program.
Realize desired business value and reduce the risk of unexpected delays, costs and value erosion. To do so, improve communications to and involvement of business and end users, ensure the value and quality of program deliverables and follow up of projects within the programs, and maximize program contribution to the investment portfolio.
BAI02: Managed Requirements Definition
Identify solutions and analyze requirements before acquisition or creation to ensure that they align with enterprise strategic requirements covering business processes, applications, information/data, infrastructure and services. Coordinate the review of feasible options with affected stakeholders, including relative costs and benefits, risk analysis, and approval of requirements and proposed solutions.
Create optimal solutions that meet enterprise needs while minimizing risk.
BAI03: Managed Solutions Identification and Build
Establish and maintain identified products and services (technology, business processes and workflows) in line with enterprise requirements covering design, development, procurement/sourcing and partnering with vendors. Manage configuration, test preparation, testing, requirements management and maintenance of business processes, applications, information/data, infrastructure and services.
Ensure agile and scalable delivery of digital products and services. Establish timely and cost-effective solutions (technology, business processes and workflows) capable of supporting enterprise strategic and operational objectives.
BAI04: Managed Availability and Capacity
Balance current and future needs for availability, performance and capacity with cost-effective service provision. Include assessment of current capabilities, forecasting of future needs based on business requirements, analysis of business impacts, and assessment of risk to plan and implement actions to meet the identified requirements.
Maintain service availability, efficient management of resources and optimization of system performance through prediction of future performance and capacity requirements.
BAI05: Managed Organisational Change
Maximize the likelihood of successfully implementing sustainable enterprisewide organizational change quickly and with reduced risk. Cover the complete life cycle of the change and all affected stakeholders in the business and IT.
Prepare and commit stakeholders for business change and reduce the risk of failure.
BAI06: Managed IT Changes
Manage all changes in a controlled manner, including standard changes and emergency maintenance relating to business processes, applications and infrastructure. This includes change standards and procedures, impact assessment, prioritisation and authorisation, emergency changes, tracking, reporting, closure and documentation.
Enable fast and reliable delivery of change to the business. Mitigate the risk of negatively impacting the stability or integrity of the changed environment.
BAI07: Managed Change Acceptance and Transitioning
Formally accept and make operational new solutions, including implementation planning, system and data conversion, acceptance testing, communication, release preparation, promotion to production of new or changed business processes and IT services, early production support, and a post-implementation review.
Implement solutions safely and in line with the agreed expectations and outcomes.
BAI08: Managed Knowledge
Maintain the availability of relevant, current, validated and reliable knowledge and management information to support all process activities and to facilitate decision making related to the governance and management of enterprise IT. Plan for the identification, gathering, organizing, maintaining, use and retirement of knowledge.
Provide the knowledge and information required to support all staff in the governance and management of enterprise I&T and allow for informed decision making.
BAI09: Managed Assets
Manage IT assets through their life cycle to make sure that their use delivers value at optimal cost, they remain operational (fit for purpose), and they are accounted for and physically protected. Ensure that those assets that are critical to support service capability are reliable and available. Manage software licenses to ensure that the optimal number are acquired, retained and deployed in relation to required business usage, and the software installed is in compliance with license agreements.
Account for all IT assets and optimize the value provided by their use.
BAI10: Managed Configuration
Define and maintain descriptions and relationships among key resources and capabilities required to deliver I&T-enabled services. Include collecting configuration information, establishing baselines, verifying and auditing configuration information, and updating the configuration repository.
Provide sufficient information about service assets to enable the service to be effectively managed. Assess the impact of changes and deal with service incidents.
BAI11: Managed Projects
Manage all projects that are initiated within the enterprise in alignment with enterprise strategy and in a coordinated way based on the standard project management approach. Initiate, plan, control and execute projects, and close with a post-implementation review
Realize defined project outcomes and reduce the risk of unexpected delays, costs and value erosion by improving communications to and involvement of business and end users. Ensure the value and quality of project deliverables and maximize their contribution to the defined programs and investment portfolio.
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