Parent Process Reference Framework (PRF): COBIT
Align, Plan and Organise domain of COBIT contains the following processes:
|01||Managed IT management framework.|
|03||Managed Enterprise Architecture.|
|06||Managed Budget and Costs.|
|07||Managed Human Resources.|
|09||Managed Service Agreements.|
APO01: Managed IT Management Framework
Design the management system for enterprise IT based on enterprise goals and other design factors. Based on this design, implement all required components of the management system.
Implement a consistent management approach for enterprise governance requirements to be met, covering governance components such as management processes; organizational structures; roles and responsibilities; reliable and repeatable activities; information items; policies and procedures; skills and competencies; culture and behavior; and services, infrastructure and applications..
APO02: Managed Strategy
Provide a holistic view of the current business and IT environment, the future direction, and the initiatives required to migrate to the desired future environment. Ensure that the desired level of digitization is integral to the future direction and the IT strategy. Assess the organization’s current digital maturity and develop a road map to close the gaps. With the business, rethink internal operations as well as customer-facing activities. Ensure focus on the transformation journey across the organization. Leverage enterprise architecture building blocks, governance components and the organization’s ecosystem, including externally provided services and related capabilities, to enable reliable but agile and efficient response to strategic objectives..
Support the digital transformation strategy of the organization and deliver the desired value through a road map of incremental changes. Use a holistic I&T approach, ensuring that each initiative is clearly connected to an overarching strategy. Enable change in all different aspects of the organization, from channels and processes to data, culture, skills, operating model and incentives
Processes under ITIL Service Strategy
APO03: Managed Enterprise Architecture
Establish a common architecture consisting of business process, information, data, application and technology architecture layers. Create key models and practices that describe the baseline and target architectures, in line with the enterprise and I&T strategy. Define requirements for taxonomy, standards, guidelines, procedures, templates and tools, and provide a linkage for these components. Improve alignment, increase agility, improve quality of information and generate potential cost savings through initiatives such as re-use of building block components. .
Represent the different building blocks that make up the enterprise and its interrelationships as well as the principles guiding their design and evolution over time, to enable a standard, responsive and efficient delivery of operational and strategic objectives.
Maintain an awareness of IT and related service trends and monitor emerging technology trends. Proactively identify innovation opportunities and plan how to benefit from innovation in relation to business needs and the defined IT strategy. Analyze what opportunities for business innovation or improvement can be created by emerging technologies, services or IT-enabled business innovation; through existing established technologies; and by business and IT process innovation. Influence strategic planning and enterprise architecture decisions.
Achieve competitive advantage, business innovation, improved customer experience, and improved operational effectiveness and efficiency by exploiting I&T developments and emerging technologies.
APO05: Managed Portfolio
Execute the strategic direction set for investments in line with the enterprise architecture vision and I&T road map. Consider the different categories of investments and the resources and funding constraints. Evaluate, prioritize and balance programs and services, managing demand within resource and funding constraints, based on their alignment with strategic objectives, enterprise worth and risk. Move selected programs into the active products or services portfolio for execution. Monitor the performance of the overall portfolio of products and services and programs, proposing adjustments as necessary in response to program, product or service performance or changing enterprise priorities.
Optimize the performance of the overall portfolio of programs in response to individual program, product and service performance and changing enterprise priorities and demand.
APO06: Managed Budget and Costs
Manage the IT-related financial activities in both the business and IT functions, covering budget, cost and benefit management and prioritization of spending through the use of formal budgeting practices and a fair and equitable system of allocating costs to the enterprise. Consult stakeholders to identify and control the total costs and benefits within the context of the I&T strategic and tactical plans. Initiate corrective action where needed..
Foster a partnership between IT and enterprise stakeholders to enable the effective and efficient use of I&T-related resources and provide transparency and accountability of the cost and business value of solutions and services. Enable the enterprise to make informed decisions regarding the use of I&T solutions and services.
APO07: Managed Human Resources
Provide a structured approach to ensure optimal recruitment/acquisition, planning, evaluation and development of human resources (both internal and external)
Optimise human resources capabilities to meet enterprise objectives.
APO08: Managed Relationships
Manage relationships with business stakeholders in a formalized and transparent way that ensures mutual trust and a combined focus on achieving the strategic goals within the constraints of budgets and risk tolerance. Base relationships on open and transparent communication, a common language, and the willingness to take ownership and accountability for key decisions on both sides. Business and IT must work together to create successful enterprise outcomes in support of the enterprise objectives.Create improved outcomes, increased confidence, trust in IT and effective use of resources.
Enable the right knowledge, skills and behaviors to create improved outcomes, increased confidence, mutual trust and effective use of resources that stimulate a productive relationship with business stakeholders.
APO09: Managed Service Agreements
Align IT-enabled services and service levels with enterprise needs and expectations, including identification, specification, design, publishing, agreement, and monitoring of IT products and services, service levels and performance indicators.
Ensure that IT products, services and service levels meet current and future enterprise needs.
ITIL Service Level Management
APO10: Managed Vendors
Manage IT-related products and services provided by all types of vendors to meet enterprise requirements. This includes the search for and selection of vendors, management of relationships, management of contracts, and reviewing and monitoring of vendor performance and vendor ecosystem (including upstream supply chain) for effectiveness and compliance.
Optimize available IT capabilities to support the IT strategy and road map, minimize the risk associated with nonperforming or noncompliant vendors, and ensure competitive pricing.
ITIL Supplier Management
APO11: Managed Quality
Define and communicate quality requirements in all processes, procedures and related enterprise outcomes. Enable controls, ongoing monitoring, and the use of proven practices and standards in continuous improvement and efficiency efforts.
Ensure consistent delivery of technology solutions and services to meet the quality requirements of the enterprise and satisfy stakeholder needs.
APO12: Managed Risk
Continually identify, assess and reduce IT-related risk within levels of tolerance set by enterprise executive management.
Integrate the management of IT-related enterprise risk with overall Enterprise Risk Management (ERM), and balance the costs and benefits of managing IT-related enterprise risk.
APO13: Managed Security
Define, operate and monitor a system for information security management system.
Keep the impact and occurrence of information security incidents within the enterprise’s risk appetite levels.
APO14: Managed Data
Achieve and sustain effective management of the enterprise data assets across the data life cycle, from creation through delivery, maintenance and archiving.
Ensure effective utilization of the critical data assets to achieve enterprise goals and objectives.
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