ITIL
ITIL is one of the widely used process frameworks. ITIL is collection of guidelines organised into five life cycle phases. The framework is supported by tools in many process areas.
Context Diagram
Summary Ratings
Please refer the Rating Criteria.
| Longevity |  (5 / 5) |
| Industry Adoption |  (4 / 5) |
| Tool Support | (5 / 5) |
| Training Support | (5 / 5) |
| Assessment Support* |  (2 / 5) |
*ITIL is not intended for Compliance or Maturity Assessment. There are third party providers who can do assessment for self-improvement. If the organisation needs a standard assessment, they need to consider ISO/IEC 20000 or CMMI-SVC.
Life Cycle Phases/Domains
Continual Service Improvement
Technology Tools
ITIL has a very good tool support. Please refer ITIL tools page (TBD).
Skills
There are multiple skills needed to master ITIL. Please refer to individual processes that map to specific SFIA skills.
Training
ITIL has a mature certification and training support. Please refer ITIL_training_page (TBD)
Related to
References
https://www.axelos.com/best-practice-solutions/itil
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