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ITIL is one of the widely used process frameworks.  ITIL is collection of guidelines organised into five life cycle phases.  The framework is supported by tools in many process areas.

Context Diagram

Summary Ratings

Please refer the Rating Criteria.

Longevity (5 / 5)
Industry Adoption (4 / 5)
Tool Support (5 / 5)
Training Support (5 / 5)
Assessment Support* (2 / 5)

*ITIL is not intended for Compliance or Maturity Assessment. There are third party providers who can do assessment for self-improvement. If the organisation needs a standard assessment, they need to consider ISO/IEC 20000 or  CMMI-SVC.

Life Cycle Phases/Domains

Service Strategy

Service Design

Service Transition

Service Operation

Continual Service Improvement

Technology Tools

ITIL has a very good tool support. Please refer ITIL tools page (TBD).


There are multiple skills needed to master ITIL. Please refer to individual processes that map to specific SFIA skills.


ITIL has a mature certification and training support. Please refer ITIL_training_page (TBD)



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