ITIL is one of the widely used process frameworks. ITIL is collection of guidelines organised into five life cycle phases. The framework is supported by tools in many process areas.
Please refer the Rating Criteria.
|Longevity||(5 / 5)|
|Industry Adoption||(4 / 5)|
|Tool Support||(5 / 5)|
|Training Support||(5 / 5)|
|Assessment Support*||(2 / 5)|
*ITIL is not intended for Compliance or Maturity Assessment. There are third party providers who can do assessment for self-improvement. If the organisation needs a standard assessment, they need to consider ISO/IEC 20000 or CMMI-SVC.
Life Cycle Phases/Domains
Continual Service Improvement
ITIL has a very good tool support. Please refer ITIL tools page (TBD).
There are multiple skills needed to master ITIL. Please refer to individual processes that map to specific SFIA skills.
ITIL has a mature certification and training support. Please refer ITIL_training_page (TBD)
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