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IT4IT, an evolving Open Group standard developed in 2015. IT4IT provides a vendor neutral, technology agnostic and industry agnostic reference architecture for managing the Business of IT.

IT4IT standard is focused on defining, sourcing, consuming, and managing IT services by looking holistically at the entire IT Value Chain. While other frameworks and standards have placed their main emphasis on process, IT4IT standard is a prescriptive, process-agnostic, focused  on the data/information and relationships needed to manage a service through its lifecycle.

Context Diagram

The IT4IT Reference Architecture provides prescriptive, holistic guidance for the implementation of IT management capabilities including Plan, build run phases. The IT Value Chain has four value streams:

  • Strategy to Portfolio
  • Request to Fulfill
  • Requirement to Deploy
  • Detect to Correct

Summary Ratings

IT4IT is intended to applied to streamline the IT functions value flow by applying Enterprise Architecture and Lean principles.

Please refer the Rating Criteria.

Longevity3 out of 5 stars (3 / 5)
Industry Adoption1 out of 5 stars (1 / 5)
Tool Support1 out of 5 stars (1 / 5)
Training Support5 out of 5 stars (5 / 5)
Assessment Support0 out of 5 stars (0 / 5)

Life Cycle Phases/Domains – Value Streams

The Strategy to Portfolio (S2P) Value Stream:

  • Provides the strategy to balance and broker your portfolio
  • Provides a unified viewpoint across PMO, enterprise 
architecture, and service portfolio
  • Improves data quality for decision-making
  • Provides KPIs and roadmaps to improve business communication

The Requirement to Deploy (R2D) Value Stream:

  • Provides a framework for creating, modifying, or sourcing a service
  • Supports agile, continuous delivery and traditional development methodologies
  • Enables visibility of the quality, utility, schedule, and cost of 
the services you deliver
  • Defines automated build, test and deployment control points

The Request to Fulfill (R2F) Value Stream:

  • Helps your IT organization transition to a service broker model
  • Presents a single catalog with items from multiple supplier 
  • Efficiently manages subscriptions and total cost of service
  • Manages and measures fulfillments across multiple service providers

The Detect to Correct (D2C) Value Stream:

  • Brings together IT service operations to enhance results and efficiency
  • Enables end-to-end visibility using a shared configuration model
  • Identifies issues before they affect users
  • Manage security threats and vulnerabilities
  • Optimizes user experience and capture feedback
  • Reduces the mean time to repair

Technology Tools

TBD: ServiceNow mentions that the “Now” platform is compatible with IT4IT.  Are there other tool providers? Will it be a feature that will be part of vendor evaluation?


SFIA Enterprise and Business Architecture


Certification and Training

Opengroup IT4IT certification 







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