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Category: Tools

Efecte

Tool NameEfecte ITSM
URL https://www.efecte.com/it-service-management
Value PropositionEfecte ITSM is an easy-to-use tool for digitalizing all IT processes. The solution consists of a service management tool and a multi-language self-service portal. The code-less workflow engine allows anybody to design automation based on pre-configured building blocks.

IdeaScale

Tool NameIdeaScale
URLhttps://ideascale.com/
Value PropositionIdeaScale allows organizations of all kinds to customize their innovation community to meet their own needs.
IdeaScale professionals provide comprehensive guidance as part of planning a successful innovation initiative.

Do you use this tool in organisation?  We want to hear from you!  Please rate how much this tool is leveraged to support the processes in your organisation. You do not need to identify the organisation.  

Please remember. It is not about the “potential capability” of the tool. You have to rate the actual usage within your organisation

Rating Guidelines:

  • 1 or 2: only a subset of processes are supported by the tool
  • 3:  The tool supports our needs. But we start observing some limitations.
  • 4: The tool supports our current and future needs.
  • 5: The tool supports our current and future needs. Integrates well with the eco-systems of other tools.

BrightIdea

Tool NameBrightIdea
URL https://www.brightidea.com/
Value PropositionCollect, share, route, screen, evaluate, experiment, incubate, develop, track, and report on the best ideas your organization has to offer, with the most advanced innovation platform available.

Do you use this tool in organisation?  We want to hear from you!  Please rate how much this tool is leveraged to support the processes in your organisation. You do not need to identify the organisation.  

Please remember. It is not about the “potential capability” of the tool. You have to rate the actual usage within your organisation

Rating Guidelines:

  • 1 or 2: only a subset of processes are supported by the tool
  • 3:  The tool supports our needs. But we start observing some limitations.
  • 4: The tool supports our current and future needs.
  • 5: The tool supports our current and future needs. Integrates well with the eco-systems of other tools.

Skillstx

Tool nameSkillstx
URLhttps://skillstx.com/
Value propositionHR Leaders are increasingly responsible for developing People’s Digital Skills and Capabilities that drive Transformation and Growth.
Managing this requires Skills Data, Tools and Analytics which HRIS/Talent Management Suites typically lack.
SkillsTx enables Personalised Skills Development at Scale to engage and connect your Digital Talent to your objectives.

Do you use this tool in organisation?  We want to hear from you!  Please rate how much this tool is leveraged to support the processes in your organisation. You do not need to identify the organisation.  

Please remember. It is not about the “potential capability” of the tool. You have to rate the actual usage within your organisation

Rating Guidelines:

  • 1 or 2: only a subset of processes are supported by the tool
  • 3:  The tool supports our needs. But we start observing some limitations.
  • 4: The tool supports our current and future needs.
  • 5: The tool supports our current and future needs. Integrates well with the eco-systems of other tools.

Freshservice

Tool NameFreshservice
URLhttps://freshservice.com/
Value Proposition
Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.

Do you use this tool in organisation?  We want to hear from you!  Please rate how much this tool is leveraged to support the processes in your organisation. You do not need to identify the organisation.  

Please remember. It is not about the “potential capability” of the tool. You have to rate the actual usage within your organisation

Rating Guidelines:

  • 1 or 2: only a subset of processes are supported by the tool
  • 3:  The tool supports our needs. But we start observing some limitations.
  • 4: The tool supports our current and future needs.
  • 5: The tool supports our current and future needs. Integrates well with the eco-systems of other tools.

Axios

Tool NameAxios Assyst
URLhttp://www.axiossystems.com/
Value PropositionAxios gives customers the functionality they need to make IT management better—and make it easy. IT people are busy enough without losing time working on their own IT tools. That’s why Axios’s emphasis is on quick, drag-and-drop flexibility—instead of complex scripting and integrated bolt-ons. It’s easier to setup and easier to manage. You enjoy lower admin overheads and lower TCO, so you spend less time managing your IT management tools, and more time improving services and delivering new innovations.




Do you use this tool in organisation?  We want to hear from you!  Please rate how much this tool is leveraged to support the processes in your organisation. You do not need to identify the organisation.  

Please remember. It is not about the “potential capability” of the tool. You have to rate the actual usage within your organisation

Rating Guidelines:

  • 1 or 2: only a subset of processes are supported by the tool
  • 3:  The tool supports our needs. But we start observing some limitations.
  • 4: The tool supports our current and future needs.
  • 5: The tool supports our current and future needs. Integrates well with the eco-systems of other tools.

Marval

Tool NameMarval
URLhttps://www.marval.co.uk/
Value PropositionIT and service support professionals wanting to achieve operational excellence can benefit from Marval – a single-source supplier, providing value-for-money, integrated, ITIL and ISO/IEC 20000 compatible, MSM IT Service Management (ITSM), service desk and help desk software solutions, consultancy and educational services. 
No matter what the size and maturity of your organisation, Marval MSM ITSM software and services can help: drive down costs, do more with less; standardise and optimise the way you deliver services; drive ICT efficiency and effectiveness; keep customers better informed and satisfied; improve quality, control and accountability of your ICT support services and infrastructure. 

Do you use this tool in organisation?  We want to hear from you!  Please rate how much this tool is leveraged to support the processes in your organisation. You do not need to identify the organisation.  

Please remember. It is not about the “potential capability” of the tool. You have to rate the actual usage within your organisation

Rating Guidelines:

  • 1 or 2: only a subset of processes are supported by the tool
  • 3:  The tool supports our needs. But we start observing some limitations.
  • 4: The tool supports our current and future needs.
  • 5: The tool supports our current and future needs. Integrates well with the eco-systems of other tools.

Zendesk

Tool NameZendesk
URLhttps://www.zendesk.com
Value proposition Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages.

Do you use this tool in organisation?  We want to hear from you!  Please rate how much this tool is leveraged to support the processes in your organisation. You do not need to identify the organisation.  

Please remember. It is not about the “potential capability” of the tool. You have to rate the actual usage within your organisation

Rating Guidelines:

  • 1 or 2: only a subset of processes are supported by the tool
  • 3:  The tool supports our needs. But we start observing some limitations.
  • 4: The tool supports our current and future needs.
  • 5: The tool supports our current and future needs. Integrates well with the eco-systems of other tools.

Ivanti

Tool NameIvanti Service Manager
URLhttps://www.ivanti.com.au/
Value PropositionIvanti Service Manager, is affordable, flexible and complete cloud-optimised ITSM solution. Automate workflows, eliminating costly manual processes while making your business more efficient, compliant, and secure. Whether you’re looking for an IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Service Manager solution can easily scale and adapt to meet your specific business needs. 

Do you use this tool in organisation?  We want to hear from you!  Please rate how much this tool is leveraged to support the processes in your organisation. You do not need to identify the organisation.  

Please remember. It is not about the “potential capability” of the tool. You have to rate the actual usage within your organisation

Rating Guidelines:

  • 1 or 2: only a subset of processes are supported by the tool
  • 3:  The tool supports our needs. But we start observing some limitations.
  • 4: The tool supports our current and future needs.
  • 5: The tool supports our current and future needs. Integrates well with the eco-systems of other tools.

Cherwell

Tool NameCherwell 
URLhttps://www.cherwell.com/
Value PropositionCherwell® Service Management is a powerful ITSM service desk solution that enables  to automate and optimize ITIL processes and embrace continual service improvement. PinkVERIFY™ certified for eleven ITIL processes out of the box, Cherwell helps you deploy quickly and reduce time to value by aligning with industry best practices. 

Cherwell® Service Platform allows to automate workflows, integrate systems, and improve employee productivity for departments inside and outside the traditional boundaries of IT.  Solutions for HR, Security, PPM, and Facilities, combined with codeless configuration, provides a simple and cost-effective way to make work flow across the enterprise. 

Do you use this tool in organisation?  We want to hear from you!  Please rate how much this tool is leveraged to support the processes in your organisation. You do not need to identify the organisation.  

Please remember. It is not about the “potential capability” of the tool. You have to rate the actual usage within your organisation

Rating Guidelines:

  • 1 or 2: only a subset of processes are supported by the tool
  • 3:  The tool supports our needs. But we start observing some limitations.
  • 4: The tool supports our current and future needs.
  • 5: The tool supports our current and future needs. Integrates well with the eco-systems of other tools.
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