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Category: Tools

Axios

Tool NameAxios Assyst
URLhttp://www.axiossystems.com/
Value PropositionAxios gives customers the functionality they need to make IT management better—and make it easy. IT people are busy enough without losing time working on their own IT tools. That’s why Axios’s emphasis is on quick, drag-and-drop flexibility—instead of complex scripting and integrated bolt-ons. It’s easier to setup and easier to manage. You enjoy lower admin overheads and lower TCO, so you spend less time managing your IT management tools, and more time improving services and delivering new innovations.




Do you use this tool in organisation?  We want to hear from you!  Please rate how much this tool is leveraged to support the processes in your organisation. You do not need to identify the organisation.  

Please remember. It is not about the “potential capability” of the tool. You have to rate the actual usage within your organisation

Rating Guidelines:

  • 1 or 2: only a subset of processes are supported by the tool
  • 3:  The tool supports our needs. But we start observing some limitations.
  • 4: The tool supports our current and future needs.
  • 5: The tool supports our current and future needs. Integrates well with the eco-systems of other tools.

Marval

Tool NameMarval
URLhttps://www.marval.co.uk/
Value PropositionIT and service support professionals wanting to achieve operational excellence can benefit from Marval – a single-source supplier, providing value-for-money, integrated, ITIL and ISO/IEC 20000 compatible, MSM IT Service Management (ITSM), service desk and help desk software solutions, consultancy and educational services. 
No matter what the size and maturity of your organisation, Marval MSM ITSM software and services can help: drive down costs, do more with less; standardise and optimise the way you deliver services; drive ICT efficiency and effectiveness; keep customers better informed and satisfied; improve quality, control and accountability of your ICT support services and infrastructure. 

Do you use this tool in organisation?  We want to hear from you!  Please rate how much this tool is leveraged to support the processes in your organisation. You do not need to identify the organisation.  

Please remember. It is not about the “potential capability” of the tool. You have to rate the actual usage within your organisation

Rating Guidelines:

  • 1 or 2: only a subset of processes are supported by the tool
  • 3:  The tool supports our needs. But we start observing some limitations.
  • 4: The tool supports our current and future needs.
  • 5: The tool supports our current and future needs. Integrates well with the eco-systems of other tools.

Zendesk

Tool NameZendesk
URLhttps://www.zendesk.com
Value proposition Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages.

Do you use this tool in organisation?  We want to hear from you!  Please rate how much this tool is leveraged to support the processes in your organisation. You do not need to identify the organisation.  

Please remember. It is not about the “potential capability” of the tool. You have to rate the actual usage within your organisation

Rating Guidelines:

  • 1 or 2: only a subset of processes are supported by the tool
  • 3:  The tool supports our needs. But we start observing some limitations.
  • 4: The tool supports our current and future needs.
  • 5: The tool supports our current and future needs. Integrates well with the eco-systems of other tools.

Ivanti

Tool NameIvanti Service Manager
URLhttps://www.ivanti.com.au/
Value PropositionIvanti Service Manager, is affordable, flexible and complete cloud-optimised ITSM solution. Automate workflows, eliminating costly manual processes while making your business more efficient, compliant, and secure. Whether you’re looking for an IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Service Manager solution can easily scale and adapt to meet your specific business needs. 

Do you use this tool in organisation?  We want to hear from you!  Please rate how much this tool is leveraged to support the processes in your organisation. You do not need to identify the organisation.  

Please remember. It is not about the “potential capability” of the tool. You have to rate the actual usage within your organisation

Rating Guidelines:

  • 1 or 2: only a subset of processes are supported by the tool
  • 3:  The tool supports our needs. But we start observing some limitations.
  • 4: The tool supports our current and future needs.
  • 5: The tool supports our current and future needs. Integrates well with the eco-systems of other tools.

Cherwell

Tool NameCherwell 
URLhttps://www.cherwell.com/
Value PropositionCherwell® Service Management is a powerful ITSM service desk solution that enables  to automate and optimize ITIL processes and embrace continual service improvement. PinkVERIFY™ certified for eleven ITIL processes out of the box, Cherwell helps you deploy quickly and reduce time to value by aligning with industry best practices. 

Cherwell® Service Platform allows to automate workflows, integrate systems, and improve employee productivity for departments inside and outside the traditional boundaries of IT.  Solutions for HR, Security, PPM, and Facilities, combined with codeless configuration, provides a simple and cost-effective way to make work flow across the enterprise. 

Do you use this tool in organisation?  We want to hear from you!  Please rate how much this tool is leveraged to support the processes in your organisation. You do not need to identify the organisation.  

Please remember. It is not about the “potential capability” of the tool. You have to rate the actual usage within your organisation

Rating Guidelines:

  • 1 or 2: only a subset of processes are supported by the tool
  • 3:  The tool supports our needs. But we start observing some limitations.
  • 4: The tool supports our current and future needs.
  • 5: The tool supports our current and future needs. Integrates well with the eco-systems of other tools.

Remedy

Tool nameRemedy Force
URLhttp://www.bmcsoftware.com.au/it-solutions/remedyforce.html
Value PropositionRemedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation. Remedyforce is designed to remove complexity and help you quickly realize value.

Do you use this tool in organisation?  We want to hear from you!  Please rate how much this tool is leveraged to support the processes in your organisation. You do not need to identify the organisation.  

Please remember. It is not about the “potential capability” of the tool. You have to rate the actual usage within your organisation

Rating Guidelines:

  • 1 or 2: only a subset of processes are supported by the tool
  • 3:  The tool supports our needs. But we start observing some limitations.
  • 4: The tool supports our current and future needs.
  • 5: The tool supports our current and future needs. Integrates well with the eco-systems of other tools.

Jira

Tool nameJira
URLhttps://www.atlassian.com/software/jira
Value PropositionJira Software is an agile project management tool that supports any agile methodology including  scrum and kanban. Jira provides agile boards to plan, track, and manage  and report all  agile software development projects from a single tool. 

Do you use this tool in organisation?  We want to hear from you!  Please rate how much this tool is leveraged to support the processes in your organisation. You do not need to identify the organisation.  

Please remember. It is not about the “potential capability” of the tool. You have to rate the actual usage within your organisation

Rating Guidelines:

  • 1 or 2: only a subset of processes are supported by the tool
  • 3:  The tool supports our needs. But we start observing some limitations.
  • 4: The tool supports our current and future needs.
  • 5: The tool supports our current and future needs. Integrates well with the eco-systems of other tools.

Bamboo

Tool nameBamboo Continuous Integration Server
URLhttps://www.atlassian.com/software/bamboo
Value PropositionBamboo is a continuous integration (CI) server that can be used to automate the release management for a software application, creating a continuous delivery pipeline.
What does this mean?
CI is a software development methodology in which a build, unit tests and integration tests are performed, or triggered, whenever code is committed to the repository, to ensure that new changes integrate well into the existing code base. Integration builds provide early ‘fail fast’ feedback on the quality of new changes.
Release management describes the steps that are typically performed to release a software application, including building and functional testing, tagging releases, assigning versions, and deploying and activating the new version in production

SugarCRM

Tool nameSugarCRM
URLhttps://www.sugarcrm.com/
Value PropositionSugar provides an easy-to-use CRM interface focused on features that matter and nothing more.
SugarCRM receives the highest Net Promoter Score across all major CRM vendors.
Easy to deploy
Easily integrate with your existing IT fabric. Quickly customize to automate your unique business processes.
Supported Processes
Business Relationship Management (5 / 5)
Supplier Management (3 / 5)

Salesforce

Tool nameSalesForce
URLhttps://www.salesforce.com/au/
Value PropositionActively tracks and manages customer information.
Connects your entire team from any device.
Intelligently captures customer emails.
Simplifies repetitive tasks so you can concentrate on leads.
Delivers instant insights and recommendations.
Extends and customises as your business grows.
Supported Processes
Business Relationship Management (5 / 5)
Supplier Management (3 / 5)
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