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Category: Tools


Tool nameJira
Value PropositionJira Software is an agile project management tool that supports any agile methodology including  scrum and kanban. Jira provides agile boards to plan, track, and manage  and report all  agile software development projects from a single tool. 
Supported Frameworks
Agile (5 / 5)


Tool nameBamboo Continuous Integration Server
Value PropositionBamboo is a continuous integration (CI) server that can be used to automate the release management for a software application, creating a continuous delivery pipeline.
What does this mean?
CI is a software development methodology in which a build, unit tests and integration tests are performed, or triggered, whenever code is committed to the repository, to ensure that new changes integrate well into the existing code base. Integration builds provide early ‘fail fast’ feedback on the quality of new changes.
Release management describes the steps that are typically performed to release a software application, including building and functional testing, tagging releases, assigning versions, and deploying and activating the new version in production


Tool nameSugarCRM
Value PropositionSugar provides an easy-to-use CRM interface focused on features that matter and nothing more.
SugarCRM receives the highest Net Promoter Score across all major CRM vendors.
Easy to deploy
Easily integrate with your existing IT fabric. Quickly customize to automate your unique business processes.
Supported Processes
Business Relationship Management (5 / 5)
Supplier Management (3 / 5)


Tool nameSalesForce
Value PropositionActively tracks and manages customer information.
Connects your entire team from any device.
Intelligently captures customer emails.
Simplifies repetitive tasks so you can concentrate on leads.
Delivers instant insights and recommendations.
Extends and customises as your business grows.
Supported Processes
Business Relationship Management (5 / 5)
Supplier Management (3 / 5)


Tool nameService Now
Value PropositionServiceNow started as a IT Service Management solution provider, but expanded their value proposition to include non-IT business functions like HR, Legal. ServiceNow has a strong support partner network.

Do you use this tool in organisation?  We want to hear from you!  Please rate how much this tool is leveraged to support the processes in your organisation. You do not need to identify the organisation.  

Please remember. It is not about the “potential capability” of the tool. You have to rate the actual usage within your organisation

Rating Guidelines:

  • 1 or 2: only a subset of processes are supported by the tool
  • 3:  The tool supports our needs. But we start observing some limitations.
  • 4: The tool supports our current and future needs.
  • 5: The tool supports our current and future needs. Integrates well with the eco-systems of other tools.