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ITSM Knowledge Repository
Welcome to Process-Symphony, your one stop portal for comprehending IT Service Management Knowledge eco-system.
The process frameworks, tools landscape is continually changing. The practitioners need to up skill and cross-skill to stay on the top of these emerging frameworks and tools. This portal will give you a bird’s eye view of process, tools and skills.
Is your favourite tool missing in Process-Symphony? Please submit your tool.
Process-Symphony thrives on community support. Please contact us with your feedback. If you want to be part of the expert committee, please let us know.
Disclaimer: Process-Symphony is designed primarily as an educational resource. The research team does not guarantee the accuracy of the information contained in the repository. Individuals and organisations should apply their own professional judgment to apply the knowledge sourced from Process-Symphony.
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
The Trademarks of process frameworks are acknowledged in Trademark notices page.
Your questions answered!
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- I want a high-level overview of ITIL4
- I want a high-level overview of COBIT 2019
- Can I get a side-by-side view of ITIL 4 versus ITIL v3 processes?
- Framework
- Agile
- COBIT 2019
- DevOps
- ISO/IEC 20000:2018
- IT4IT
- ITIL v3
- ITIL 4
- Lean Six Sigma
- PMBOK
- Scaled Agile Framework-SAFe
- Service Integration And Management(SIAM)
- VeriSM
- Lifecycle/Service Value System
- Align, Plan and Organise (COBIT 2019)
- Build, Acquire and Implement (COBIT 2019)
- Continual Service Improvement (ITIL v3)
- Deliver, Service and Support (COBIT 2019)
- Evaluate Direct and Monitor (COBIT 2019)
- Monitor, Evaluate and Assess (COBIT 2019)
- Service Design (ITIL v3)
- Service Operation (ITIL v3)
- Service Strategy (ITIL v3)
- Service Transition (ITIL v3)
- Service Value System(ITIL 4)
- Process/Practices
- Access Management (ITIL v3)
- Architecture Management(ITIL 4)
- Assets Management – BAI09 (COBIT2019)
- Availability and Capacity Management – BAI04 (COBIT2019)
- Availability Management (ITIL 4)
- Availability Management (ITIL v3)
- Budget and Cost Management – APO06 (COBIT 2019)
- Business Analysis (ITIL 4)
- Business Process Controls management -DSS06 (COBIT2019)
- Business Relationship Management (ITIL v3)
- Capacity and performance management (ITIL 4)
- Capacity Management (ITIL v3)
- Change Acceptance (IT) and Transitioning – BAI07 (COBIT2019)
- Change control (ITIL 4)
- Change Evaluation (ITIL v3)
- Change (IT) Management – BAI06 (COBIT2019)
- Change Management (ITIL v3)
- Configuration Management – BAI10 (COBIT2019)
- Continual Improvement (ITIL 4)
- Continuity Management – DSS04 (COBIT2019)
- Data Management – APO14 (COBIT2019)
- Demand Managment (ITIL v3)
- Deployment management (ITIL 4)
- Design Coordination (ITIL v3)
- Enterprise Architecture Management APO003 (COBIT 2019)
- Event Management (ITIL v3)
- Financial Management of IT Services (ITIL v3)
- Human Resource Management – APO07 (COBIT2019)
- Incident Management (ITIL v3)
- Incident Management (ITIL 4)
- Information Security Management (ITIL v3)
- Information Security Management (ITIL 4)
- Infrastructure and platform management (ITIL 4)
- Innovation Management -APO 04 (COBIT 2019)
- IT Asset Management (ITIL 4)